Terms of Service

These terms establish the foundation for a safe, respectful, and supportive community. By joining PositiveSingles, you become part of a platform dedicated to fostering meaningful connections while maintaining the highest standards of user safety, privacy, and community guidelines.

1. Acceptance of Terms

By accessing and using PositiveSingles ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

PositiveSingles is an online dating platform specifically designed for individuals living with sexually transmitted infections (STIs) including but not limited to HSV-1, HSV-2, HIV, HPV, and Hepatitis. Our service provides a safe, supportive environment for meaningful connections.

  • Profile creation and management
  • Messaging and communication tools
  • Community forums and support groups
  • Educational resources and health information
  • Event coordination and meetup facilitation

3. User Eligibility and Registration

To use our service, you must:

  • Be at least 18 years of age
  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information
  • Be legally able to enter into binding contracts
  • Not be prohibited from using the service under applicable laws

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Community Guidelines and Conduct

PositiveSingles is committed to maintaining a respectful, supportive community. Users must not:

  • Harass, abuse, or threaten other members
  • Share false, misleading, or deceptive information
  • Post sexually explicit content or nudity
  • Discriminate based on race, religion, gender, sexual orientation, or health status
  • Solicit money, goods, or services from other members
  • Share personal contact information in public areas
  • Create fake profiles or impersonate others
  • Spam or send unsolicited commercial messages
  • Violate any applicable laws or regulations

5. Privacy and Health Information

We understand the sensitive nature of health information shared on our platform. By using our service, you acknowledge that:

  • You consent to sharing your health status within our community
  • We implement industry-standard security measures to protect your data
  • We will never share your personal health information with third parties without consent
  • You are responsible for what information you choose to share with other members
  • We provide tools to control your privacy settings and information visibility

6. Subscription and Payment Terms

PositiveSingles offers both free and premium subscription services:

  • Free membership includes basic profile creation and limited messaging
  • Premium subscriptions unlock advanced features and unlimited communication
  • Subscription fees are billed in advance and are non-refundable
  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of your current billing period
  • We reserve the right to modify pricing with 30 days notice

7. Content and Intellectual Property

User Content

  • Ownership: You retain ownership of all content you post on PositiveSingles
  • License Grant: You grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content within our service
  • Content Standards: All content must comply with our community guidelines and applicable laws
  • Removal Rights: We reserve the right to remove content that violates our terms or community standards
  • Backup and Storage: We may create backups of your content for technical and safety purposes

Platform Intellectual Property

  • Proprietary Rights: All platform features, design, algorithms, and functionality are owned by PositiveSingles
  • Trademarks: PositiveSingles name, logo, and branding are protected trademarks
  • Prohibited Use: Users may not copy, modify, or reverse engineer any part of our platform
  • Third-Party Content: We respect intellectual property rights and respond to valid DMCA notices

8. Account Termination and Suspension

Grounds for Termination

  • Terms Violation: Breach of these Terms of Service or community guidelines
  • Illegal Activity: Engagement in illegal activities or harmful behavior
  • False Information: Providing false or misleading account information
  • Payment Issues: Non-payment of subscription fees or chargebacks
  • Safety Concerns: Behavior that threatens the safety of other users

Termination Process

  • Notice: We will provide notice of termination when possible and appropriate
  • Appeal Process: Users may appeal termination decisions through our support team
  • Data Retention: Account data will be handled according to our Privacy Policy
  • Refund Policy: No refunds for terminated accounts due to terms violations

Voluntary Account Deletion

  • Self-Service: Users may delete their accounts at any time through account settings
  • Data Deletion: Personal data will be deleted according to our retention policies
  • Subscription Cancellation: Active subscriptions will be cancelled upon account deletion
  • Recovery Period: 30-day grace period for account recovery before permanent deletion

9. Disclaimers and Limitation of Liability

Service Disclaimers

  • "As Is" Basis: PositiveSingles is provided "as is" without warranties of any kind
  • No Guarantees: We do not guarantee the accuracy of user information or success of relationships
  • Third-Party Content: We are not responsible for content posted by other users
  • Service Availability: We do not guarantee uninterrupted or error-free service
  • Medical Advice: Our platform does not provide medical advice or treatment recommendations

Limitation of Liability

  • Maximum Liability: Our liability is limited to the amount paid for services in the 12 months prior to the claim
  • Excluded Damages: We are not liable for indirect, incidental, or consequential damages
  • User Responsibility: Users are responsible for their interactions and decisions made through our platform
  • Third-Party Actions: We are not liable for actions of other users or third parties

10. Dispute Resolution and Governing Law

Governing Law

  • Jurisdiction: These terms are governed by the laws of California, United States
  • Federal Law: Federal laws apply where applicable, including privacy and health information laws
  • International Users: Local laws may also apply to users outside the United States

Dispute Resolution Process

  • Informal Resolution: We encourage users to contact our support team first to resolve disputes
  • Mediation: Unresolved disputes may be subject to mediation before arbitration
  • Binding Arbitration: Most disputes will be resolved through binding arbitration
  • Class Action Waiver: Users waive the right to participate in class action lawsuits
  • Small Claims Court: Small claims may be pursued in appropriate small claims courts

11. Changes to Terms of Service

  • Modification Rights: We reserve the right to modify these terms at any time
  • Notice Period: Material changes will be communicated with 30 days advance notice
  • Notification Methods: Changes will be announced via email, platform notifications, and website updates
  • Continued Use: Continued use of the service after changes constitutes acceptance of new terms
  • Objection Rights: Users who disagree with changes may terminate their accounts

12. Miscellaneous Provisions

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and PositiveSingles.

Assignment

We may assign these terms to any affiliate or successor entity. Users may not assign their rights or obligations under these terms.

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control.

10. Contact Information

For questions about these Terms of Service, please contact us at:

  • Email: legal@us-positivesingles.com
  • Address: 123 Community Drive, Suite 456, San Francisco, CA 94102
  • Phone: 1-800-POSITIVE (1-800-767-4848)