Last Updated: January 15, 2024
Introduction
This Notice of Collection provides transparency about the personal information PositiveSingles collects from users of our dating platform. We are committed to being clear about our data collection practices, especially given the sensitive nature of health information shared within our community.
This notice complies with the California Consumer Privacy Act (CCPA) and other applicable privacy laws, ensuring you understand your rights regarding personal information collection.
Categories of Personal Information We Collect
1. Identifiers
What we collect: Real name, username, email address, phone number, postal address, IP address, device identifiers
Sources: Directly from you during registration, automatically from your device
Business purpose: Account creation, identity verification, communication, fraud prevention
Shared with: Service providers for account management and security
2. Personal Characteristics
What we collect: Age, gender, sexual orientation, relationship status, physical characteristics, photos
Sources: Directly from you in your profile
Business purpose: Profile creation, matching algorithm, community features
Shared with: Other platform members (as you choose), analytics providers (anonymized)
3. Protected Health Information
What we collect: STI status, diagnosis information, treatment details (voluntarily provided)
Sources: Directly from you when you choose to share
Business purpose: Community matching, support group formation, educational resources
Shared with: Other members (only as you explicitly choose), never with third parties
4. Commercial Information
What we collect: Subscription history, payment records, purchase behavior, premium feature usage
Sources: Payment processors, your account activity
Business purpose: Billing, customer service, fraud prevention, service improvement
Shared with: Payment processors, billing support providers
5. Internet Activity
What we collect: Browsing history on our platform, search history, interaction with features, time spent on pages
Sources: Automatically collected from your device and platform usage
Business purpose: Platform improvement, personalization, analytics, security monitoring
Shared with: Analytics providers (anonymized), security service providers
6. Geolocation Data
What we collect: General location (city/state), precise location (with explicit consent)
Sources: Your device GPS, IP address geolocation
Business purpose: Local matching, event coordination, safety features
Shared with: Other members (general location only), location service providers
7. Audio and Visual Information
What we collect: Profile photos, video chat recordings (with consent), voice messages
Sources: Directly uploaded by you, recorded during platform use
Business purpose: Profile display, communication features, identity verification
Shared with: Other members (as you choose), content moderation services
8. Professional Information
What we collect: Employment status, occupation, education level, income range (optional)
Sources: Directly from you in your profile
Business purpose: Enhanced matching, community features, demographic analysis
Shared with: Other members (as you choose), research partners (anonymized)
9. Inferences
What we collect: Preferences, interests, compatibility scores, behavioral patterns
Sources: Derived from your platform activity and profile information
Business purpose: Personalized matching, content recommendations, platform optimization
Shared with: Used internally only, anonymized data for research
Sensitive Personal Information
We collect and process sensitive personal information, including:
- Health Information: STI status and related health details
- Sexual Orientation: For matching and community purposes
- Precise Geolocation: Only with explicit consent for enhanced features
- Racial/Ethnic Origin: Optional demographic information
This sensitive information is subject to additional protections and is only used for the specific purposes you consent to.
Business Purposes for Collection
We collect personal information for the following business purposes:
- Service Provision: Operating our dating platform and providing core features
- Safety and Security: Protecting users from fraud, harassment, and harmful content
- Customer Service: Responding to inquiries and providing technical support
- Platform Improvement: Analyzing usage to enhance features and user experience
- Communication: Sending service updates, notifications, and promotional content
- Legal Compliance: Meeting regulatory requirements and responding to legal requests
- Research: Conducting anonymized studies to improve services for our community
Third Parties We Share Information With
We may share your personal information with the following categories of third parties:
- Service Providers: Companies that help us operate our platform (hosting, analytics, customer support)
- Payment Processors: For handling subscription payments and billing
- Security Providers: For fraud prevention and platform security
- Legal Authorities: When required by law or to protect user safety
- Business Partners: For joint marketing or research initiatives (anonymized data only)
- Other Users: Information you choose to share within our community
Important: We never sell personal information to third parties for monetary consideration.
Retention Periods
We retain personal information for different periods based on the type of data and purpose:
- Account Information: While your account is active plus 2 years
- Health Information: Until you delete it or close your account
- Communication Records: 3 years for customer service purposes
- Payment Information: 7 years for tax and legal compliance
- Usage Analytics: 2 years in anonymized form
- Security Logs: 1 year for fraud prevention
Your Rights Regarding Personal Information
Under applicable privacy laws, you have the following rights:
- Right to Know: Request information about what personal data we collect and how it's used
- Right to Access: Obtain a copy of your personal information
- Right to Delete: Request deletion of your personal information
- Right to Correct: Update inaccurate personal information
- Right to Portability: Receive your data in a portable format
- Right to Opt-Out: Opt out of certain data processing activities
- Right to Non-Discrimination: Not be discriminated against for exercising your rights
How to Exercise Your Rights
To exercise your privacy rights, you can:
- Online: Use your account settings to modify or delete information
- Email: Contact us at privacy@us-positivesingles.com
- Phone: Call 1-800-POSITIVE (1-800-767-4848)
- Mail: Write to Privacy Officer, 123 Community Drive, Suite 456, San Francisco, CA 94102
- Contact Form: Use our online contact form
We will verify your identity before processing requests and respond within the timeframes required by law.
Detailed Categories of Personal Information
Contact and Identity Information
- Basic Identifiers: Name, email address, phone number, postal address
- Account Credentials: Username, password (encrypted), security questions
- Verification Data: Government-issued ID for age verification, photo verification
- Communication Preferences: Language settings, notification preferences
Demographic and Profile Information
- Personal Characteristics: Age, gender, sexual orientation, relationship status
- Physical Attributes: Height, weight, body type, ethnicity, hair color, eye color
- Location Data: City, state, country, ZIP code, GPS coordinates (if enabled)
- Lifestyle Information: Education level, occupation, income range, smoking/drinking habits
- Interests and Hobbies: Personal interests, favorite activities, music preferences
Health and Medical Information
- Health Status: STD/STI status, HIV status, other health conditions
- Treatment Information: Medication status, treatment history
- Support Needs: Emotional support preferences, counseling interests
- Health Goals: Wellness objectives, lifestyle changes
Technical and Usage Data
- Device Information: Device type, operating system, browser type, IP address
- Usage Analytics: Pages visited, time spent, click patterns, search queries
- Performance Data: Load times, error reports, crash logs
- Security Logs: Login attempts, security events, suspicious activities
Specific Business Purposes for Data Processing
Core Service Operations
- Account Management: Creating, maintaining, and securing user accounts
- Matching Services: Connecting users based on compatibility and preferences
- Communication Facilitation: Enabling messaging, video calls, and other interactions
- Content Delivery: Personalizing content and recommendations
Safety and Security
- Identity Verification: Confirming user identity and age
- Fraud Prevention: Detecting and preventing fraudulent activities
- Safety Monitoring: Identifying and addressing safety concerns
- Content Moderation: Reviewing and moderating user-generated content
Legal and Compliance
- Legal Obligations: Complying with applicable laws and regulations
- Law Enforcement: Responding to valid legal requests
- Dispute Resolution: Investigating and resolving user disputes
- Record Keeping: Maintaining records as required by law
Data Sharing and Third-Party Disclosures
Service Providers
- Technology Partners: Cloud hosting, data analytics, and technical infrastructure
- Payment Processors: Secure payment processing and billing services
- Communication Services: Email delivery, SMS services, push notifications
- Security Vendors: Fraud detection, identity verification, and cybersecurity
Legal and Safety Disclosures
- Law Enforcement: When required by valid legal process or court orders
- Safety Emergencies: To prevent harm to users or the public
- Legal Proceedings: In connection with legal disputes or investigations
- Regulatory Compliance: To comply with applicable laws and regulations
Business Transfers
- Mergers and Acquisitions: In connection with business transactions
- Asset Sales: Transfer of business assets or operations
- Corporate Restructuring: During organizational changes
Your Privacy Rights and Choices
Access and Portability Rights
- Data Access: Request a copy of your personal information
- Data Portability: Receive your data in a structured, machine-readable format
- Account Information: View and download your profile and activity data
Correction and Deletion Rights
- Data Correction: Update or correct inaccurate personal information
- Account Deletion: Delete your account and associated data
- Selective Deletion: Remove specific pieces of information
Control and Consent Rights
- Processing Objection: Object to certain types of data processing
- Marketing Opt-Out: Unsubscribe from marketing communications
- Consent Withdrawal: Withdraw previously given consent
- Restriction Requests: Limit how we process your information
Data Retention and Deletion Policies
Active Account Data
- Profile Information: Retained while account is active
- Communication History: Stored for up to 7 years for safety purposes
- Usage Analytics: Aggregated data retained for up to 3 years
Deleted Account Data
- Personal Information: Deleted within 30 days of account closure
- Safety Records: Retained for up to 5 years for safety and legal purposes
- Financial Records: Retained as required by law (typically 7 years)
Legal Hold Exceptions
- Legal Proceedings: Data may be retained longer if subject to legal hold
- Safety Investigations: Extended retention for ongoing safety matters
- Regulatory Requirements: Compliance with specific legal obligations
International Data Transfers
Cross-Border Processing
- Global Operations: Data may be processed in multiple countries
- Adequacy Decisions: Transfers to countries with adequate protection
- Safeguards: Standard contractual clauses and other protective measures
Data Protection Standards
- Security Measures: Encryption and secure transmission protocols
- Access Controls: Limited access to authorized personnel only
- Compliance Monitoring: Regular audits and compliance assessments
Contact Information for Privacy Matters
Privacy Officer Contact
- Email: privacy@positivesingles.com
- Mailing Address: PositiveSingles Privacy Office, 123 Dating Street, San Francisco, CA 94102
- Response Time: We respond to privacy requests within 30 days
Data Protection Authority
- Right to Complain: You may file complaints with relevant data protection authorities
- EU Users: Contact your local Data Protection Authority
- California Users: Contact the California Attorney General's Office
Changes to This Notice
We may update this Notice of Collection from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any material changes by:
- Email Notification: Sending notice to your registered email address
- Platform Notification: Displaying prominent notices on our website and app
- Updated Date: Updating the "Last Updated" date at the top of this notice
- Advance Notice: Providing at least 30 days notice for material changes
Your continued use of our services after such changes constitutes acceptance of the updated notice. If you disagree with any changes, you may delete your account before the changes take effect.
Contact Information
For questions about this Notice of Collection or our data practices:
- Privacy Officer: privacy@us-positivesingles.com
- General Inquiries: support@us-positivesingles.com
- Phone: 1-800-POSITIVE (1-800-767-4848)
- Address: 123 Community Drive, Suite 456, San Francisco, CA 94102