Privacy Policy

1. Our Commitment to Your Privacy

At PositiveSingles, we understand that privacy is paramount, especially when dealing with sensitive health information. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our dating platform designed for individuals living with sexually transmitted infections (STIs).

We are committed to maintaining the highest standards of data protection and comply with applicable privacy laws including GDPR, CCPA, and health information protection regulations.

2. Information We Collect

Personal Information

• Account Information: Name, email address, date of birth, location, phone number
• Profile Information: Photos, personal descriptions, interests, relationship preferences
• Health Information: STI status, diagnosis dates, treatment information (voluntarily provided)
• Communication Data: Messages, forum posts, chat conversations
• Payment Information: Billing details for premium subscriptions (processed securely by third-party providers)

Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location (with your consent)
• Cookies and Tracking: Session data, preferences, analytics information

3. How We Use Your Information

We use your information to provide and improve our services:

• Service Provision: Create and maintain your profile, facilitate connections, enable messaging
• Matching Algorithm: Suggest compatible members based on preferences and location
• Community Safety: Verify profiles, prevent fraud, enforce community guidelines
• Customer Support: Respond to inquiries, resolve technical issues, provide assistance
• Platform Improvement: Analyze usage patterns, develop new features, enhance user experience
• Communication: Send service updates, security alerts, promotional content (with consent)
• Legal Compliance: Meet regulatory requirements, respond to legal requests

4. Health Information Protection

We recognize the sensitive nature of health information shared on our platform:

• Voluntary Disclosure: All health information is voluntarily provided by users
• Secure Storage: Health data is encrypted and stored separately from other personal information
• Limited Access: Only authorized personnel with legitimate business needs can access health data
• No Third-Party Sharing: We never share health information with advertisers or non-essential third parties
• User Control: You can modify or delete health information from your profile at any time
• Anonymization: Health data used for research or analytics is completely anonymized

5. Information Sharing and Disclosure

We limit information sharing to essential purposes:

Within Our Community

• Profile information you choose to make visible to other members
• Messages and communications you send to other users
• Forum posts and community contributions

Service Providers

• Payment processors for subscription billing
• Cloud hosting providers for data storage
• Analytics services for platform improvement
• Customer support tools for assistance

Legal Requirements

• Law enforcement requests with valid legal authority
• Court orders or subpoenas
• Protection of our rights and safety of users
• Prevention of fraud or illegal activities

6. Data Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: All data transmitted and stored is encrypted using industry-standard protocols
• Access Controls: Multi-factor authentication and role-based access for staff
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Protected servers with firewalls and intrusion detection
• Data Backup: Regular encrypted backups stored in secure, geographically distributed locations
• Staff Training: Comprehensive privacy and security training for all employees
• Incident Response: Established procedures for detecting and responding to security breaches
• Third-Party Security: All service providers undergo security assessments and sign data protection agreements

7. Your Privacy Rights and Controls

You have comprehensive control over your personal information:

Account Management

• Profile Editing: Update or modify your profile information at any time
• Privacy Settings: Control who can see your profile and contact you
• Communication Preferences: Choose what notifications and emails you receive
• Data Download: Request a copy of all your personal data
• Account Deletion: Permanently delete your account and associated data

Legal Rights (GDPR, CCPA, and other applicable laws)

• Right to Access: Request information about what personal data we have about you
• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to certain types of data processing
• Right to Restrict Processing: Limit how we use your personal information
• Right to Withdraw Consent: Withdraw consent for data processing at any time

8. International Data Transfers

As a global platform, we may transfer your information internationally:

• Adequate Protection: All international transfers include appropriate safeguards
• Standard Contractual Clauses: We use EU-approved data transfer mechanisms
• Privacy Shield: Compliance with applicable international privacy frameworks
• Local Laws: Adherence to data protection laws in all jurisdictions where we operate

9. Data Retention and Deletion

We retain your information only as long as necessary:

• Active Accounts: Information retained while your account is active
• Inactive Accounts: Data deleted after 2 years of inactivity (with prior notice)
• Health Information: Deleted immediately upon account closure or user request
• Communication Records: Retained for 1 year for safety and support purposes
• Payment Data: Retained for 7 years for tax and legal compliance
• Analytics Data: Anonymized and retained for 3 years for service improvement

10. Children's Privacy

PositiveSingles is designed for adults and we do not knowingly collect information from minors:

• Age Verification: All users must be 18 years or older
• No Minors: We do not knowingly collect data from anyone under 18
• Immediate Deletion: Any information from minors is deleted immediately upon discovery
• Parental Rights: Parents can contact us to request deletion of their child's information
• Data Backup: Regular backups with secure, encrypted storage
• Incident Response: Procedures for detecting and responding to security breaches

7. Your Privacy Rights and Controls

You have significant control over your personal information:

• Access: View all personal information we have about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Download your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Opt out of certain data processing activities
• Withdrawal: Revoke consent for data processing at any time

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our platform
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences or our cookie management tool.

9. International Data Transfers

If you access our service from outside the United States, your information may be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for certain countries
• Certification under recognized privacy frameworks

10. Data Retention

We retain your information only as long as necessary:

• Active Accounts: Information retained while your account is active
• Inactive Accounts: Data may be retained for up to 2 years after last activity
• Deleted Accounts: Most data deleted within 30 days, some retained for legal compliance
• Health Information: Deleted immediately upon account deletion or user request
• Legal Requirements: Some data retained longer to comply with legal obligations

11. Children's Privacy

PositiveSingles is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete such information immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

• Email notification to your registered address
• Prominent notice on our platform
• In-app notifications for mobile users

Continued use of our service after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

• Email: privacy@us-positivesingles.com
• Address: Privacy Officer, 123 Community Drive, Suite 456, San Francisco, CA 94102
• Phone: 1-800-POSITIVE (1-800-767-4848)
• Online Form: Contact Form

We will respond to your privacy requests within 30 days of receipt.